Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

5

Elite '2020 Elite '2020 I have been using Hotchkiss for about 4 years now and they continue to shine. I LOVE their staff, the honesty of the shop and mechanics and would rate this the BEST auto repair shop in Denver hands down! Update from my post on 09/09/2015: Great service. Honest shop. The first time I took my car in, I swore up and down I needed new shocks. They saved me over $1K by fixing the alignment instead. Second time I went in for a standard oil change and 100k tune up. It cost way less than I was expecting! They called regularly with updates, cost estimates and made recommendations for things I could do myself. Great shop! I would highly recommend. Great service. Honest shop. First time I took my car in, I swore up and down I needed new shocks. They saved me over $1K by fixing the alignment instead. Second time I went in for a standard oil change and 100k tune up. It cost way less than I was expecting! They called regularly with updates, cost estimates and made recommendations for things I could do myself. Great shop! I would highly recommend. Read more

1

Went in to have an ignition coil replaced, highly inflated labor and parts costs, a factory new coil is $89.99 at the AutoZone, theirs was invoiced at 139.99, the amount of labor to change a coil and spark plug is about 30 minutes, throw in testing time and idle time, another 30 minutes, they charged me for over 3 hours of labor.

We feel terrible you did not have a positive experience when you visited our shop a few years ago. We normally take pride in our pricing being more fair relative to competitors of similar quality, but we could have made a mistake in that situation. Also, we tend to install higher quality parts from dealership compared to cheaper parts at some auto parts stores... that could have impacted the unexpected pricing. In addition, for 20 years our team only charges labor hours based on 3rd party guides which is industry standard. Regardless of what happened, we apologize for not alleviating your frustration when you visited. We can do better. We understand if you no longer want to work with our team, but if you give us another shot, I promise you will not regret it. Specifically ask to work with Justin or Thomas and we'll make sure you receive the high level of customer service Hotchkiss Auto Repair has been known for across multiple decades.

- Hotchkiss Auto Repair
5

This place is awesome. I had my car towed here after the transmission went out. My car was here for three days, they ran a diagnostic test, and didn't charge me a dime because they didn't have "good news" for me. What auto shop does that?! They took it upon themselves to call a dealer to find out if my car was still under warranty, and it was! This place is really awesome, will only go to them if I ever have a major issue with my car again.

5

My Saab has more than 280,000 miles on its odometer, and just when I'm ready to throw in the towel, Hotchkiss convinces me that I needn't pull the plug just yet. Auto repair, for those of us who know nothing of internal combustion engines, is all about trust. Hotchkiss always delivers honest, quality service at a reasonable price. What more could you ask for? Bring it here. You will not be disappointed. What can I say about this business and its owner? My old car keeps on ticking with 268k on the odometer, and Hotchkiss keeps on finding reasonable ($) solutions to potentially expensive problems. Honest, creative, high quality people from the owner, to the mechanics, to the front office. Take your car here, and you will not be disappointed. Love these guys!!! Read more Without a doubt, this is one of the best repair shops around. I drive an aging Saab, an east coast car, with all of the rust, frozen nuts and bolts, and other scars from years of exposure to road salt. After receiving an estimate for pads and rotors, sway bar links, and bushings that exceeded my budget, I decided to do the work myself with parts ordered from Rock Auto. The brakes went relatively smoothly, but a pair of stubborn bolts on the passenger-side sway bar link, lack of an air gun, and too many hours of toil forced me to give up and call Hotchkiss. Christi was fabulous! She told me Hotchkiss would be willing to remove the stubborn, rusted sway bar link and rear bushings and replace them with parts I had ordered from Rock Auto. The charge would be for labor only with the caveat that the work would not be under warranty because the shop would not be supplying the parts. When the tech removed rear bushings, he discovered that the originals were in fine shape and would not require replacement. I walked away with a new front sway bar link, no charge for the labor on the rear bushings, and a bill under $50. This is a first class, honest business. My old car has a new home for all services, both minor and major. Read more

5

Hotchkiss is awesome. They're friendly and honest and do great work. They learn your name and remember you when you come back. The best car repair experience I've ever had!

5

A while back we got a remote car started from Car Toys. Car Toys could never actually get the started installed, but left me with my interior dash lights being unable to dim. They couldn't help me fix it. It was very dangerous at night (especially in the mountains!) when the bright dash lights would give a glare on the windshield. I brought my car to Hotchkiss. I expected it to be an expensive electric issue costing a few hundred dollars. NOPE! The staff at Hotchkiss found the dimmer was unplugged. They fixed it free of cost!!! The staff was friendly, courteous, and HONEST. I will be taking any car repair business in the future to them.

5

Elite '2020 Elite '2020 Great experience. They were honest and did great work. I had to wait a week to have an inspection for a brake problem, but they were kind enough to test drive my car immediately and make sure it was safe to drive in the meantime.

5

Hotchkiss has worked on my families cars for a very long time. I've taken mine to them in the past and have always been impressed with the level of service. This last visit however really made them stand above. I took my car to a Pep Boys for what I thought was a battery issue. When it turns out to be a fuel pump and they quoted me $1200 for the part and another $500 minimum for an overall price, I called Hotchkiss immediately. After repeating everything the other con-artist told me, Patrick said "That doesn't sound right at all". After jumping on the phone with a dealer, he tells me the part is $350, labor another $125 max. I had my car towed there immediately, and even though they quoted me as being backed up a week, they had my car Tuesday afternoon and had it ready for me on Friday morning first thing. At less than half the cost quoted by Pep Boys. Everyone here is incredibly friendly, but more than that, they are HONEST! I won't lie, in the past I have had to pay a pretty penny, but that's due to the nature of the car trouble. They are very thorough, trustworthy, and always pleasant to speak with. Lesson learned, I will only be taking my car to Hotchkiss from now on, whether it's for an oil change, a freon charge, brakes, or anything else. Thank you very much for being a good mechanics shop. You have my loyalty.

5

A fantastic experience from their very capable and knowledgeable staff. I had a flashing check engine light and limped in one morning. They were booked but had my car (an Audi A3) out the door the next day, well before I was expecting it. I've done a fair bit of wrenching myself and they explained the issue very well.

Thanks, Josh, for the kind review! We strongly believe our job is to advise and educate customers so they can make the best decisions for their vehicle. We appreciate your trust in our team and hope you stay in touch!

- Hotchkiss Auto Repair
5

We brought our car here a couple times on the recommendation of a friend for a simple oil change and check over. They got it taken care of well, quickly, and at a good price. They also didn't try to tell me there was a lot of extra, unnecessary work that needed to be done, which I've run into unfortunately often at other mechanics. We've since moved further away in the Denver area, but haven't found a trustworthy mechanic nearby, so will probably be coming back. I can't speak to them doing major work on our cars, but they've earned my trust so far.

Thanks, Kevin, for the kind review! We strongly believe our job is to advise and educate customers so they can make the best decisions for their vehicle. "Building a ticket" with unnecessary repairs is not ethical and we'd rather help customers address the needed/recommended repairs for that moment. We appreciate your trust in our team and hope you stay in touch!

- Hotchkiss Auto Repair