Went in to have an ignition coil replaced, highly inflated labor and parts costs, a factory new coil is $89.99 at the AutoZone, theirs was invoiced at 139.99, the amount of labor to change a coil and spark plug is about 30 minutes, throw in testing time and idle time, another 30 minutes, they charged me for over 3 hours of labor.
We feel terrible you did not have a positive experience when you visited our shop a few years ago. We normally take pride in our pricing being more fair relative to competitors of similar quality, but we could have made a mistake in that situation. Also, we tend to install higher quality parts from dealership compared to cheaper parts at some auto parts stores... that could have impacted the unexpected pricing. In addition, for 20 years our team only charges labor hours based on 3rd party guides which is industry standard. Regardless of what happened, we apologize for not alleviating your frustration when you visited. We can do better. We understand if you no longer want to work with our team, but if you give us another shot, I promise you will not regret it. Specifically ask to work with Justin or Thomas and we'll make sure you receive the high level of customer service Hotchkiss Auto Repair has been known for across multiple decades.
- Hotchkiss Auto Repair