Denver Auto Repair

I'll just share my experience objectively: - I made an appointment over the phone for what I reported as likely a front wheel bearing needing replacement. I was told they'd diagnose the car and provide an estimate. No mention of a diagnostic fee. - I was emailed a two-page terms & conditions document, which I read in its entirety. No mention of a diagnostic fee. - Upon dropping off my car, I was told that I'd be charged $85 for a diagnostic fee. I said that I hadn't been told about this. The response: "we'd be out of business if we diagnosed cars for free." - I got a quote for a total of $632 to replace one press bearing (assuming that it could be changed on the car, i.e. a conservative estimate). This is an objectively high price for this job across the market. It's only a couple hours' job. If the knuckle had to be disassembled (likely on my old car), the price probably would have been double. The $85 diagnostic fee was a separate line item. - I got on the phone w/ Hotchkiss the next morning, I very politely expressed frustration again about the $85 diagnostic fee that I hadn't been told about until arriving on-site, and I politely asked if the $85 could be applied to the price of the labor for the job. The reply: "how do you think this would work out for us if we did this for every customer who asked for that consideration?" - I then got told "this isn't going to be a good fit" and was fired as a customer. I can promise I was totally polite and respectful the entire time. Fortunately, they did let me walk for free, which I thought was fair, since I said it was a bearing going in. Still, a huge waste of time. Now, my takeaway on Hotchkiss: they'll only service customers who are happy to pay above market, and if you politely push back on a price -- in my case, in fact, only pushing back on the nondisclosed $85 diagnostic fee -- they'll fire you as a customer. I won't go back... but even if I did, they might not let me back! Lol!

Excellent service! Trustworthy and dependable. This will be the only shop I use from now on. Try them, you won't be disappointed.

Competent and trustworthy repairs are what you're going to get at Hotchkiss their prompt, courteous and professional and got everything done as quickly as promised right on price with no hard upsells, I will be taking my cars here for the foreseeable future.

I deliver auto parts to this shop and had a very positive experience with everyone that works there. Lenny, Marcellus, Kyle and Shawn. My personal car needed some work and everyone went out of their way to fix my car. I would and have recommended this shop to everyone. These people are honest and true. Thank you Hotchkiss!!! Alicia Bliss

I recently had my air conditioner repaired in my 2003 pathfinder. It was a challenge and ended up requiring a couple extra appointments. Lenny and Kyle went above and beyond to ensure I received superior customer service. My air works amazing and they were above fair with pricing. Excellent customer service and superior attention to detail. I will never take my car any where else!

Amazing work!! I had a friend recommend me Hotchkiss because my car wouldn’t start after a jump, Kyle was great and got me in. Marseilles was awesome for explaining what was wrong with my car and was very straightforward and honest, and he fixed up my Subaru perfectly. I highly recommend Hotchkiss auto for your auto needs!

I am a new customer, just made the switch from another local shop that was overpriced and dishonest. The experience at Hotchkiss was amazing! They were very clear, communicative, honest, and reasonable in their pricing. They even fixed a couple of minor safety issues for free when they were doing the other repair work. They could’ve easily taken advantage of what I thought my vehicle needed based on what another shop told me, but they did not! They sent photos and detailed information in their Safety Inspection Report and in their quote to me. Their work is warrantied, which also makes me feel confident in the repairs. I appreciated the entire experience and have every intention of using them from now on for our household. Thank you!

The Entire Hotchkiss Crew is BEYOND EXCEPTIONAL in all areas of fantastic customer service combined with STELLAR car repair & service. How to say ‘Thank You’ for all they do & help with seems too simple, yet it is truly heartfelt. Not only do they offer great service, they have saved me so much money! This kind of great hiring, care & moral starts at the Top… Hats off to Manager Lenny and all of his wonderful crew… in particular Kyle & Marseilles!!! 👏🏻👏🏻👏🏻 Keep up the Great Work! Thank you all so much… M.