Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

5

Very stressful time of year for my vehicle to stop working days before Christmas. Called to Jeep and they said they couldn’t get me in until January 15. That was 3 weeks away. Called Hotchkiss and they understood how important it was to get my vehicle fixed right away. They just told me on Thursday to have it brought in on that Monday. Then a few hours later they told me they could squeeze me in and had my vehicle fixed in less than 2 days even around a holiday. Thanks, I’ll be using you guys for now on and will let my friends and family know. Great work and my Jeep works great !!

5

Things are tough nowadays. Supply chain problems, the virus, work problems and then the car goes wonky. Yeah Hotchkiss needed the car another day but in the end it was fixed. The customer-relations woman kept me up to date on what was happening and the mechanic repaired the Focus when the parts came in from out of state. If things are tough on us, imagine how tough they are for the people we ask to fix our problems. Great job to all at Hotchkiss.

5

Amazing service- quickly addressed a repair and had me back on the road within 30 minutes . Thank you!

5

5

Wonderful experience at Hotchkiss. They were done with my car early and the two women at the front desk were both excellent! Highly recommend!

5

Amazing as always

5

Fantastic service and speedy repair. The two ladies at the front desk were wonderful!!! Highly recommend to everyone.

5

The STARS are playing games with me! 5 STARS GIVEN !!!! Such nice people and so helpful in difficult situation logistics. We are so impressed with the work done, the attention from our service coordinator, and the REALLY good communication throughout.

2

Unfortunately I cannot recommend Hotchkiss. I had a noise on my car and they gave me a quote of $2.2k for front struts, tie rods, and engine mounts, which I had to decline (for a second estimate and to fly home for Thanksgiving). After declining and picking up my car, they emailed me a "waiver" later that night to sign (which I didn't) that mentioned front wheel bearing assemblies (NOT in original estimate), tie rods (NO struts), and engine mounts. Once I got home from the holiday, I took my car to Famous Auto Repair (the mechanic used by the business I bought my car from) and they agreed my front wheel bearing assemblies needed replacing ($500 total), but said the other things were fine (maybe not perfect, but not a "safety concern" as Hotchkiss said - I realize Hotchkiss's threshold for repair may be lower, but come on). This fixed the noise immediately. So, if I had agreed to Hotchkiss's initial estimate, I would have paid over 2 grand and not gotten my problem fixed. I'm giving 2 stars instead of 1 because overall the workers were professional and the manager reached out afterwards to ask if I had any feedback, but I cannot recommend this shop if you want an honest and affordable assessment of what you need to get fixed to remedy an issue you're having (not just a laundry list of nice-to-haves).

5

Great communication- great service at a fair price