Nikki was my Service Writer. She was professional, courteous, and timely. I brought the vehicle in for an oil change and full vehicle inspection, including checking manufactures recommended 120,000 mile maintenance. She let me know up front what the cost for the oil change and inspection would be then let me know that they would contact me with any maintenance they recommended. Turns out the car is in really good shape, didn't recommend anything I didn't need or wasn't actually due; only suggested a few minor things that I already knew needed attention. I've taken my vehicle in 3 times now and always come away satisfied; never a sudden problem that wasn't apparent before bringing in and never a problem a few days after service (which all too often is the case with other shops). Will definitely return and recommend. Thanks Nikki! Thanks Hotchkiss!