Short version: I had the strut assemblies (shocks and springs) in the front end of my vehicle replaced at Hotchkiss Auto. The service advisor Nikki was my point of contact, and I found her knowledgeable, professional, helpful, and a good communicator. The result is no more noise in the front; sounds WEIRD being so quiet when I ride over rough pavement.. Long version: I had already had this work done (for about $1000) at a reputable garage about a 1000 miles and 4 months earlier. But there was something wrong: I was still hearing noises. They said sure, bring it back in, but before I got there the owners retired and the shop evaporated, so I had no recourse with them. Another mechanic identified the problem, that the new struts were rubbing against the wheel well, but all they could do is redo the work with new parts ... for another $1000. I tried Hotchkiss, and when I mentioned to Nikki that I wanted the old parts so I could try to get something out of the parts distributor, she said `oh, we use them, I can talk to them'. I didn't expect much, but in fact it turns out that the new struts I had were not to the right specifications. It isn't clear exactly why, but Nikki was able to get that distributor to pay for most of my work. There was another iteration in the story, as following the distributor's app she was STILL sent the wrong size strut, but the Hotchkiss people noticed that before installation and were able to get the right one (which SHOULDN'T have been the right one, if you believed the distributor's website - Go figure!). Anyway, props to Nikki for sticking with this, volunteering to try to resolve this on my behalf, and for being successful. Oh, and the car feels great! Color me .... a Happy Camper.