My vehicle has been a thorn in my side since I moved to Denver in April 2022. First the AC goes out, my passenger front tire flies off out of nowhere, if I don’t start my car for days it dies, there’s a horrible grinding sound from my front drivers side, the list goes on. I’m dealing with all of this while trying to establish myself here so I’m feeling broken down one day when I try to start my car and it won’t. I’m fed up at this point so I figure out transport to and from work while looking for a place to be take my car. Top of the list Hotchkiss. I call and make the appointment and they get me in the next day. I had thorough diagnostics by the following day. I was tight on money at the time so I had to find the amount they told me a crucial repair would cost plus the diagnostics. They gave me the time to come up with it which took me a little longer than I wanted, but they were just so kind and patient with me. Later they found I needed another part, but I just couldn’t afford it. On my way to pick up my car I’m kicking myself for not being able to afford the part because it wouldn’t truly be fixed now and I would just end up having to pay for the repair again later. When I arrive they want me to talk to Tom specifically. He reminds me of the situation and the other part I needed. . . Then he shows me that it’s been provided and discounted. I was fighting SO hard to keep back the tears. It was my first honest break since I moved here. I’ll be back for sure and trying to pay extra. The staff is amazing. The shop is great! They’re fast and thorough. They strive for excellence. Highly recommended.
