Our Customers

Over the years, we have served many loyal customers. We’re proud of our service and would love to hear your feedback and reviews!

Leave us a message here or give us a review on Yelp!

5

Kenny and Marseilles were both extremely helpful with my evaporative system leak, they also helped me diagnose a bad alternator. Hotchkiss will take care of you!

1

I brought my car in for an engine noise, engine light, and oil change. I was treated with superb condescension. Five hours after dropping off my vehicle, I called for an update and was told they had no car matching my car’s description and was I even calling the correct place? Then I was told that I had in fact driven my car away and had never left it with them. Eventually, they called back and said they had me confused with someone else (probably some other young, naive woman—we do all look alike). No apologies. Almost seven hours after my scheduled appointment, I picked up my car and was provided very little information about what was actually wrong with it—just told to take it to my dealership. Certainly you may have a stellar, five-star experience at Hotchkiss Auto Repair if you are a man, but alas, I am not so privileged.

Hi Amanda - your account of the recent experience you had at our shop is disturbing and does not remotely meet the standards we hold ourselves to. Certainly, we do occasionally make mistakes but accountability and friendly customer service is the expectation 100% of the time. We apologize if we did not meet that standard. Can you call our shop and speak to Thomas about your experience? We'd like to further investigate the circumstances of your experience and try to remedy the situation. It would also be helpful as a learning experience for the shop.

- Hotchkiss Auto Repair
5

From the very start of my experience with Hotchkiss Auto Repair I felt like I was treated with respect and consideration. Scheduling an appointment and the process of dropping-off/picking-up my car was easy. The prices feel fair and, best of all (because this is often my biggest complaint with auto shops), they didn't push/peddle any unnecessary sales on me. They told me the status of various components and let me make my own educated decisions. I will be returning, thank you!

5

I cannot stress this enough; Hotchkiss and the team are the best shop I've worked with. Estimates well under any of the neighboring mechanics, and clear advice on everything the technicians highlighted.

5

I’ve been looking for a reliable local/independent auto repair service for my 2012 Toyota Tacoma. Marseilles and the whole team at Hotchkiss exceeded my expectations for service right out of the gate and followed through for the duration of the job. Marseilles communicated clearly and proactively, was friendly and easy to work with, and earned my business going forward for both my truck and other vehicles in my family. I intend to be a repeat customer at Hotchkiss and highly recommend them for anyone looking for a quality auto repair experience at a fair price.

4

Great service and staff

5

5

Always a great experience!

5

Did a great job with attention to detail. Did headlight restoration removing film. Headlights like new with great visibility.

5

Wonderful place to get your vehicle serviced! Quick, reliable, and amazing customer service!