I brought my car in for an engine noise, engine light, and oil change. I was treated with superb condescension. Five hours after dropping off my vehicle, I called for an update and was told they had no car matching my car’s description and was I even calling the correct place? Then I was told that I had in fact driven my car away and had never left it with them. Eventually, they called back and said they had me confused with someone else (probably some other young, naive woman—we do all look alike). No apologies. Almost seven hours after my scheduled appointment, I picked up my car and was provided very little information about what was actually wrong with it—just told to take it to my dealership. Certainly you may have a stellar, five-star experience at Hotchkiss Auto Repair if you are a man, but alas, I am not so privileged.
Hi Amanda - your account of the recent experience you had at our shop is disturbing and does not remotely meet the standards we hold ourselves to. Certainly, we do occasionally make mistakes but accountability and friendly customer service is the expectation 100% of the time. We apologize if we did not meet that standard. Can you call our shop and speak to Thomas about your experience? We'd like to further investigate the circumstances of your experience and try to remedy the situation. It would also be helpful as a learning experience for the shop.
- Hotchkiss Auto Repair