I'll just share my experience objectively: - I made an appointment over the phone for what I reported as likely a front wheel bearing needing replacement. I was told they'd diagnose the car and provide an estimate. No mention of a diagnostic fee. - I was emailed a two-page terms & conditions document, which I read in its entirety. No mention of a diagnostic fee. - Upon dropping off my car, I was told that I'd be charged $85 for a diagnostic fee. I said that I hadn't been told about this. The response: "we'd be out of business if we diagnosed cars for free." - I got a quote for a total of $632 to replace one press bearing (assuming that it could be changed on the car, i.e. a conservative estimate). This is an objectively high price for this job across the market. It's only a couple hours' job. If the knuckle had to be disassembled (likely on my old car), the price probably would have been double. The $85 diagnostic fee was a separate line item. - I got on the phone w/ Hotchkiss the next morning, I very politely expressed frustration again about the $85 diagnostic fee that I hadn't been told about until arriving on-site, and I politely asked if the $85 could be applied to the price of the labor for the job. The reply: "how do you think this would work out for us if we did this for every customer who asked for that consideration?" - I then got told "this isn't going to be a good fit" and was fired as a customer. I can promise I was totally polite and respectful the entire time. Fortunately, they did let me walk for free, which I thought was fair, since I said it was a bearing going in. Still, a huge waste of time. Now, my takeaway on Hotchkiss: they'll only service customers who are happy to pay above market, and if you politely push back on a price -- in my case, in fact, only pushing back on the nondisclosed $85 diagnostic fee -- they'll fire you as a customer. I won't go back... but even if I did, they might not let me back! Lol!