Our Commitment to You
We do automotive repair different. A friendly staff, honest communication, and quality repairs are cornerstone ingredients of our business. We cannot commit to being perfect, but our approach is simple: provide customers the best service available at a fair price. We have been part of the Denver, Park Hill and Montclair community for decades and we take pride in the trust we have earned in the community. We treat our customers like friends and neighbors because they are exactly that given most of our visits are repeat customers. We commit to doing our best for all customers, new and old, and fixing any issue that comes up to the best of our ability. We aim to be the best auto repair shop in Denver, and we look forward to your next visit!
Afterhours & Contactless Drop-Off
The Hotchkiss Auto team is devoted to added convenience for our customers. Our vehicle & key drop off is a service designed to accommodate busy schedules. It is also a safer way to operate during the ongoing health pandemic! You can park a vehicle with an appointment on East Colfax or in the lot to the east of our shop. Then slip an envelope with your keys inside through our front door mail slot - please write your personal information on it. We will contact during business hours and complete the vehicle in-take process!
When requested, we can gladly facilitate a contactless vehicle pick-up with over-the-phone credit card payment upon the completion of the repair.
Loaner Vehicles
No need to sit and wait for your repair to be done. We have three loaner vehicles ready for you to borrow while we work on your car. They are NOT luxurious, but they provide a simple mobility solution to our loyal customers. The vehicles are first come, first serve and normally require an advanced reservation. Please confirm availability the day prior to your appointment.
**Due to the COVID-19 pandemic, our loaner vehicle service is limited to exceptional circumstances for the safety of our employees and our customers. Thank you for understanding!**
Towing Service
The Hotchkiss Auto team partners with two reputable Denver-area towing businesses. They are here to help get your vehicle to our shop for diagnoses and repairs. During business hours, our team can assist in getting you an appointment, especially if your vehicle suddenly fails and you are stranded. We also recommend calling your insurance company because many vehicle insurance policies include towing coverage.
Big Toe Towing: - 720.582.6335
APT Towing: - 303.455.1264
Give Big Toe Towing, APT Towing, or the Hotchkiss team a call and we will work to get your vehicle scheduled ASAP!
**Note: Customers are responsible for all towing charges whether it is handled directly with the tow company or invoiced to Hotchkiss Auto.**
Financing
Our team is currently evaluating numerous vendors to provide 3rd party financing solutions to our customers needing major repairs. We hope to announce great options in 2023.
Frequently Asked Questions
Q: What forms of payment do you accept?
A: We accept all major credit cards, ApplePay, GooglePay, cash, and checks.
Q: If I have a complaint, who should I speak with?
A: Our aim is for every customer to be treated with respect and honest communication. Their vehicle should be similarly treated with a high level of integrity. If we fall short of this standard, our management and ownership will want a detailed account immediately! Our goal will be to (1) remedy the immediate situation and (2) implement changes to avoid future occurrences of deficient service to our valued customers. Please call our shop and ask for Thomas or Lenny. We will make it right!
Read More